Newcastle 

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Install at The Sand Bar

The Sand Bar is Amble's newest café, with tasty meals hand prepared by chef patron Mick. We were asked to install their new till system which will prove to be a valuable asset in growing his new business.

We installed a Sam4s 4846 15" Touchscreen till, running ICRTouch TouchPoint. We also trained Mick and his team on how to operate the till. Our systems are very end-user friendly and built to be as efficient as possible to maximise profitability and minimize costly human errors.

We'd like to wish Mick and his team all the best in their new business and look forward to growing beside them.

(If you're in the area, we recommend the Full English - it's amazing)

Quick Turnaround Time <24 hours

We were contacted by Raww Refuel - North Shields newest clean eating cafe - through word of mouth from a current client of ours. Within 24 hours we had installed their ICRTouch TouchPoint till and trained the staff on how to use it.

We work to exceptionally high standards and will always try our best to meet your deadline.

ICRTouch TouchPoint will be an asset in this cafe. With its powerful reporting, high reliability, ease of use and flexibility, the till will help staff work at an efficient rate which in turn creates more profit.

We'd like to wish the team at Raww Refuel all the best for their new venture.

Twice Brewed Brewhouse

Our client Twice Brewed, Bardon Mill is located amongst the breathtaking landscape on the Hadrian's Wall route. They have recently built their own brewhouse attached to the hotel which features a new bar to sample their stock as well as floor to ceiling glass walls so you can watch the beer be made first hand.

As we have installed the tills in the hotel they approached us again to install a new till which would link into their existing system.

We installed a new SAM4S 4846 15" touchscreen till (our most popular screen) running ICRTouch TouchPoint - the UK's leading EPOS software. This solution is not only robust but is extremely reliable. It also comes with a 12 months warranty.

During the install, the management team was impressed at the demo of TouchOfficeWeb. This cloud-based back office updated the office and managers of live sales data collected from the tills.

We programmed the system so the management team can quickly assess how each department is running from the bar, restaurant, and the brewhouse.

Install at the Sunday Time rated Best Places to stay 2017 winner: The Cookie Jar

The Cookie Jar: Alnwick's newest boutique hotel. This is a beautiful new hotel which we are proud to have supplied the UK's number EPoS software: ICRTouch TouchPoint.

The Cookie Jar took delivery of a Sam4s 4846 touchscreen till running ICRTouch flagship software: TouchPoint. In addition, we added two handheld ordering tablets running ICRTouch PocketTouch. This allows for efficient and speedy restaurant service.

This hotel is not to be missed, so if you're in Alnwick, pop in for their lovely afternoon tea menu.

It's been a pleasure - all the best.

Rose and Crown

This beautiful community-owned pub is the heart of the small village of Slaley in Northumberland. They wanted a new till system to make the day to day operation of the business more efficient.

We installed an Aures Yuno till running TouchPoint along with a new kitchen printer and 2 Lenovo handheld ordering tablets running PocketTouch.

The till was connected to TouchOfficeWeb to allow the management team to quickly process their sales data from the till in real time.

TouchOfficeWeb can also be used as a tool to program new PLUs quickly and remotely. With their daily changing specials board we took use of the feature - Special Board Manager where we set up 50 PLUs used just for specials. This is located on a widget on their homepage meaning they can quickly access, change and upload new specials within minutes.

TouchOfficeWeb updates the till with changes almost instantly (with a present internet connection) which was a requirement in our brief.

Porky's World of BBQ

Porky's World of BBQ owner's enquired with Newcastle Tills to install a new system in time for their grand opening. We installed 2 Sam4s 4846 touchscreen tills running TouchPoint alongside 4 Lenovo handheld tablets running PocketTouch for paperless ordering.

We installed a robust split management and guest WiFi solution which was both able to keep up with capacity and maintain speeds of a busy restaurant.

PocketTouch is a great tool for up-selling. You can count on it to ask the right questions at the right time of taking a customers order.

"Burger"

"Sure! "Would you like to add a side? A sauce maybe?"

As you'll know up-selling in a restaurant is an essential part of revenue growth, however, staff can sometimes forget to ask when busy or inexperienced.  PocketTouch protects this revenue stream as well as maintaining a much faster service. this means you can turn over more tables, quicker and not compromise on service or revenue sacrifice.

To learn more about PocketTouch and it's many benefits please contact our sales office and we'll be happy to offer you a free on-site demo with no obligation.

 

Famous Jolly Fisherman - Craster

The famous Jolly Fisherman in Craster is a destination for you foodies. This extremely busy beachfront venue serves the most fantastic fresh crab sandwiches by the ton. They needed an extremely reliable, fast and effective EPoS solution to cope and handle demand in such a high capacity location.

We opted for 2 OKPOS Z-9000's running ICRTouch TouchPoint with 2 Lenovo handheld tablets running ICRTouch PocketTouch, all connected to the cloud-based back office - ICRTouch TouchOfficeWeb.

This solution is built to be reliable, robust and easy to use for the staff. Our experience in programming their menus came to hand at this install to reduce button presses and menus shifts so staff can quickly find and process the products they are selling.

The management team liked to keep an eye on the live sales data and also keep track of how well their departments were selling - wet/dry.

TouchOfficeWeb grants the management team powerful live sales data as well as accurate reports which were an important requirement in our brief.

 

Hadrian Hotel - Wall

The Hadrian Hotel is located in the small village of Wall in the heart of historic Northumberland. They needed a reliable till system to cater to the demand of their thriving pub/hotel.

We installed a Sam4s 4846 touchscreen running TouchPoint - the UK's leading EPOS software from ICRTouch.

This robust touchscreen till is hard enough for a busy bar environment and the proven TouchPoint software is the UK's most reliable solution.

Catch Seafood Installs TouchPoint

Catch Seafood is Ponteland's newest eatery. With beautiful fresh seafood, it's the third restaurant of the Catch Seafood saga.

They have beautifully transformed what was The Wagon into a modern, inviting new restaurant and bar. They opted for 5 touchscreen tills running ICRTouch TouchPoint and all connected to TouchOfficeWeb - the cloud-based back office.

The 2 main tills are on each bar with cash drawers to allow for tables to be paid at these points as well as bar drinks to be processed. The other 3 tills have been placed in positions optimum for maximum efficiency for their front of house team to process orders.

We programmed the tills so that drinks will print at a dedicated bar printer meaning there is a much smaller chance of drinks being missed from the customers' bill. This set-up means drinks will not leave the bar until a check for them has been printed and the bar team has poured them and set them ready for the front of house to serve at the table.

Once the check is stored it is automatically on the guests' bill reducing human errors and forgetful mistakes which can easily happen in such busy venues.

The management team behind Catch Seafood are multi-site operators, meaning the cloud-based back office was ideal for their business. The management team can quickly log in and view live sales data from their Ponteland site as well as have access to historic accurate reports.

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